I am disabled, can I attend a concert?

Accessibility

The Rockhal is a fully accessible venue. Thus, we offer our visitors with restricted mobility and wheelchair users infrastructures which are adapted to their needs and which enable them to benefit from our concerts without any restrictions.

The following facilities are available for them:

  • disabled access parking,
  • accessible sanitary installations,
  • separate entrance for wheelchair users and people with restricted mobility,
  • reserved seats for wheelchair users for shows with numbered seats,
  • an elevated platform in the venue offering wheelchair users and people with restricted mobility who need a seat the best possible view of the stage (for non-seated shows).

Tickets:
Please contact our Service Team (via e-mail at tickets(at)rockhal.lu or +352 24 555 1) so we are able to book the best possible space for you. We are able to help you for shows which are organised by the Rockhal and are happy to bring you into contact with the respective person in charge for shows which are organised by external promoters. As there is only a limited amount of tickets available, it is required to book fourteen days before the event, at the latest. You are only entitled to such tickets on presentation of an appropriate certificate (certificate of disability) and depending on their availability.

Parking space:
Our guests with restricted mobility (certificate of disability) may benefit from reserved, free parking spaces which are located right next to the Rockhal and offer them barrier-free access to our venue. In order to make use of one of these spaces, please contact our Service Team (via e-mail at tickets(at)rockhal.lu or +352 24 555 1) fourteen days before the date of the event, at the latest. On presentation of a copy of your certificate of disability, we will send you your car park ticket per mail, offering you cost-free access to these parking spaces. The car park at the Rockhal currently offers 7 parking spaces for the disabled. Requests will be treated in the chronological order of their arrival. If ever all the parking spaces located next to the Rockhal are booked, there are other car parks available in the immediate vicinity at Belval where more disabled access parking places are available. They offer barrier-free access to the Rockhal as well, yet they are a little further away from the Rockhal's entrance. For further information, please click here.

Entrance:
Please use the “Guest / Press / PMR” entrance which is located on the right of the front entrance.

Seats:
For all-seated concerts, our Service Staff will be glad to help you find your reserved seat. For entirely non-seated events, wheelchair users and people with reduced mobility may use a special platform in the venue offering them an optimal view of the stage. Prior registration is strictly necessary for this purpose (cf. “Tickets” section). In order to offer this service to a maximum number of authorised people, the access to this platform is exclusively reserved for our guests with restricted mobility (on presentation of a certificate of disability). Carers are not entitled to access to the platform. However, the Service Staff may allow accompanying people to access the platform on the day of the event if its maximum capacity is not reached.

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