What happens if a show is cancelled?
Purchased tickets will be refunded ONLY if the show is being cancelled. Date, billing or venue changes are not a valid reason for a refund. Refunds will be made at the sales points where the tickets have initially been purchased. Merely the face value of the ticket is subject to a refund (that might not include presale tax or shipping costs). For further information and the exact refund policies please contact the point of presale where you bought your tickets.
If you bought your tickets via Rockhal’s ticketing system, you will be contacted by email and thus receive all necessary information. If you have any questions concerning your ticket purchase, please send us an email with your order number to firstname.lastname@example.org and we will help you. You can also contact us by phone on +352 24 555 1 during our office hours (Monday – Friday from 09h00 – 13h00 and 14h00 to 18h00).
Cancellations or date changes of shows are always being announced on rockhal.lu. In the event of a cancellation or a date change, travel expenses are not being reimbursed. Ticketholders are requested to inform themselves before they start their travel to the Rockhal if a show is going ahead as planned. Lost tickets cannot be exchanged or reimbursed.